Strategic Thought can help with those overwhelming work days

Today, leaders and staff are drowning in a sea of meetings, e-mails, interruptions, reports, and short-term immediate demands. They find themselves working late or taking their work home at night, which adversely affects their personal life and ultimately productivity.

But now there’s hope: Strategic Thought.

Help image 1Offered by Northeast State’s Workforce Solutions, this course shows participants how to allocate their time and energy so they can think ahead, add value, improve their daily and weekly results, and come up with new innovative ideas. The course will help participants question and validate everything in their work day and develop ways of dealing with overwhelming situations.

The course is based on more 16 years of research with leaders, sales professionals, and support staff from more than 400 companies. The results of this course are immediate and lasting.

Name: Organizing for Success Using Strategic Thought
Date: Nov. 10, 2015
Time: 8:30 a.m. – 4:30 p.m.
Location: Blountville campus, Basler Library Room L106
Instructor: Ken Zeigler
Course Fees: $250.00 per participant or $225 per participant for groups of 4 or more
Registration Deadline: Oct. 30.

To register, contact Diana Harrison at 423.354.5520 or

Eastman, ASQ host meeting Sept. 24

Eastman Chemical Company and the American Society for Quality (ASQ) are proud to announce an upcoming meeting on Sept. 24  at the Toy F. Reid Eastman Employee Center, Room 219, 400 W. Wilcox Dr., in Kingsport.

ASQ Treasurer and 2017 chair, Eric Hayler, will present a remarkable program on quality processes at his workplace, BMW. The topic will be of special interest to those working in Eastman’s Quality Assurance organizations. Faculty, staff, and students of Northeast State Community College are also invited to attend.

Registration opens at 5:00 p.m. with the tutorial beginning at 5:30 p.m. followed by dinner at 6:15 p.m. The feature presentation will begin at 6:45 p.m.

Eastman is honored to co-host this program with the Northeast Tennessee Section of ASQ. The section will provide dinner at a cost of $10 (Adults) and $5.00 (Students) for those who register for the dinner. Also, the section will provide a tutorial before the dinner for early arrivers. The tutorial opens a discussion on “The ASQ Recertification Process” with Joe Kirkpatrick which will be of particular interest for any attendees who currently bear an ASQ certification.

Eric Hayler will present the BMW Manufacturing Co.'s Lean Six Sigma and Value Added Production System.
Eric Hayler will present the BMW Manufacturing Co.’s Lean Six Sigma and Value Added Production System.

Hayler will conduct the evening’s featured presentation on  the BMW Manufacturing Co. – Quality and Continuous Improvement, Lean Six Sigma and Value Added Production System.

BMW Manufacturing has been producing the Ultimate Driving Machine in Spartanburg, S.C., for 20 years. The BMW X3, X4, X5, and X6 are made for 140 markets around the world. BMW is known for its quality. In this presentation, how BMW manages quality and continuous improvement will be discussed. Insight into product quality assessment, process assessment, and balanced scorecard approach will be included.

Hayler is a Lean Six Sigma Master Black Belt at BMW Manufacturing in Spartanburg, South Carolina. He is ASQ Treasurer and will be ASQ Chair in 2017.

To attend, please register at (to cancel, please contact Ashok Gala at 423-229-3498 or

Are you ready for ICD-10?

Northeast State’s Workforce Solutions is offering an in-depth test prep course to help healthcare professionals update their ICD-10-CM knowledge and skills.

Participants will prepare for the ICD-10-CM test by learning code changes, guidelines, and structure and conventions. Students will also take practice tests. Prior coding experience will be helpful in completing the course.

ICD-10 Get Ready Now before Oct. 1.
ICD-10 Get Ready Now before Oct. 1.

Implementation of the ICD-CM-10 code set is Oct. 1, 2015. The ICD-10 certification test must be taken by Dec. 31, 2015.

Class times: Mondays: 6:00 p.m. – 8:00 p.m.

Class dates: Oct. 5 through Dec. 14

Class fee: $250.00 plus books

Instructors: Larena Grieshaber and Sharon Riddle – both are ICD-10-CM certified.

To register, contact Cindy Tauscher at 423.354.2570 or

Save a life with CPR training

The American Heart Association says effective CPR can double or triple a heart attack victim’s chance of survival. However, only one-third of victims receive CPR from a bystander.

Northeast State, the Greater Kingsport Family YMCA, Parish Nurses, and The Neil Danehy Heart Foundation want to improve those odds. To do so, they recently joined forces and resources to provide affordable, convenient CPR training.

The partnership was spurred by Delores Bertuso and Joy Eastridge, Parish Nurses for St. Dominic Parish and First Broad Street United Methodist Church, respectively.

The nurses needed a central location that would have space to train, to store CPR manikins and supplies, and to allow for regular scheduling of monthly classes.

“We were looking for a way to provide affordable CPR training for the community,” Eastridge said. “Something that would let people know when classes were scheduled, where they were taught, and how much they would cost.”

After a bit of networking and the pooling of resources, a plan came together. Northeast State stepped up to provide the administration of CPR classes, the Kingsport YMCA donated a designated space for instruction, and The Neil Danehy Heart Foundation funded the manikins and supplies for training.

“CPR training can be expensive, preventing many individuals from receiving valuable, life-saving training,” said Myra Danehy of The Neil Danehy Heart Foundation. “The Foundation is very pleased to be a partner in this critical endeavor, knowing, without a doubt, that our joint effort will save lives.”

Danehy’s husband, Neil, died of a sudden heart attack in 2005, just two weeks after his 50th birthday. Danehy, along with family friends and daughters, Rebecca and Leslie, created The Neil Danehy Heart Foundation in 2006 to increase awareness of heart disease and provide CPR training. All funds raised by the Foundation promote heart health and provide resources to the community.

CPR training gives students the ability to save lives.
CPR training gives students the ability to save lives.

The Foundation funded eight complete training sets, which include eight adult manikins, eight infant manikins, AED trainers, and associated equipment and supplies.

The Greater Kingsport Family YMCA, which opened its new facilities in May 2013 on Meadowview Parkway, provided a central location by donating use of its large community room for free. The location is easily accessible to most of the Tri-Cities as well as Southwest Virginia. The room also provides a secure storage space for the manikins and supplies.

“They needed one place to host CPR classes for the community as well as store the manikins and supplies,” said Abigail Weaver, YMCA marketing and communications director. “We had the perfect space for it. It lets us give back to the community, and it’s a win-win situation for all involved.”

Weaver also said the partnership is perfect for the Kingsport YMCA, allowing its employees to receive CPR certification or re-certification on site.

CRP class students have their new skills put to the test.
CPR students put their new skills to the test.

Northeast State joined the partnership to administer the program. Tasks include scheduling classes, registering participants, arranging for instructors, issuing certificates to participants who complete the course, and replenishing supplies.

“Judging from the demand, it’s obvious the service was much needed,” said Cindy Tauscher, director of Workforce Solutions at Northeast State. “We feel it will get even more successful as the word gets out.”

There are two types of CPR training offered: Heartsaver® CPR AED and Basic Life Support (BLS). Bertuso said the Heartsaver® class is geared for laypersons, while the BLS is aimed at health-care professionals.

Heartsaver® is a video-based, instructor-led course that teaches adult/child CPR and AED use, as well as how to relieve choking. BLS provides training in how to recognize several life-threatening emergencies, provide CPR, use an AED, and relieve choking. BLS also requires a written exam. Parish nurses teach the Heartsaver® classes, while Northeast State arranges for BLS instructors.

Currently, the classes are taught on an alternating basis the first Thursday of each month from 6 p.m. to 10 p.m. BLS is on the schedule for Jan. 8 and Heartsaver® for Feb. 5. Also, the College can schedule additional classes for groups or companies on an “as-needed” basis.  The Heartsaver® fee is $25, while BLS is $50. Bertuso said classes can handle 6-8 persons per instructor.

“We should all challenge ourselves to take a course,” Bertuso said. “You never know when you’re going to be put in a situation that requires CPR – so it’s good to be confident in your abilities when it happens.”

To register for a class, contact Diana Harrison at 423.354.5520 or

Official OSHA safety course set for Dec. 9-12

The Workforce Solutions department at Northeast State will present an official OSHA 30-hour General Industry course on safety and healthy work practices Dec. 9 – 12.

The course is ideal for any professional responsible for employee on-the-job safety and health work practices. This course provides successful participants with four days of information on current topics in occupational safety and health as enforced by the U.S. and Tennessee Occupational Safety and Health Administration (OSHA). Course completion cards will be awarded from the OSHA National TOSHA_logo_blackraining Institute to each student who successfully completes the course.

The course will meet Dec. 9 – 12, 2014. Course hours are: Dec. 9, 10, and 11, 8 a.m. – 5 p.m.; and Dec. 12: 8 a.m. – 3 p.m. Attendance at all four class sessions is required to receive course completion cards from TOSHA.

The class will be held on the College’s Blountville campus, 2425 Highway 75.

Course fee is $399 including books and all study materials. This course is offered in conjunction with Tennessee OSHA (TOSHA). For reservations, contact Diana Harrison at 423.354.5520 or