Workshop Solutions sets Root Cause Analysis workshop April 4 & 5

Workforce Solutions at Northeast State presents a Root Cause Analysis (RCA) course scheduled April 4-5, from 8 a.m. to 4:30 p.m. in Wayne G. Basler Library on the College’s main campus, 2425 Highway 75, adjacent to Tri-Cities Regional Airport.

The two-day course consists of lectures, practices, and role plays that will provide attendees with an in-depth understanding of how to analyze a system to identify the root causes of problems. The following topics are covered:

  •  The difference between problem solving and root cause analysis
  •  Some common problem solving models and their weaknesses
  •  Five steps for performing the root cause analysis part of problem solving
  • What each step accomplishes and some tools available for carrying it out

This program is designed to:

  • Enhance problem solving effectiveness by providing a model for more deeply analyzing problem situations
  • Clarify the difference between analytical and creative thinking, and when each is most useful
  • Promote the ability to provide problem-solving support in situations where one is not an expert in the process or technology involved
  • Expand the range of tools available for analysis of problem situation
Root Cause Analysis textbook.
Root Cause Analysis textbook.

The course is ideal for quality and process engineers, technicians or others responsible for troubleshooting technical problems, corrective action coordinators, or managers; supervisors, team leaders, and process owners; anyone who wants to improve his or her ability to solve recurring problems.

The course does not have pre-requisites; however, familiarity with standard problem solving models (e.g., PDCA, 8-D, ISO 9001 corrective action) and the seven QC tools (flowcharts, cause & effect diagrams, pareto charts, check sheets, run charts, histograms, scatter diagrams) would be useful.

The course instructor is Duke Okes who has been helping organizations solve technical problems for more than 30 years. He holds degrees in technology, business and education, is an ASQ Fellow, and is certified by ASQ as a CMQ/OE, CQE and CQA. He is author of Root Cause Analysis:The Core of Problem Solving and Corrective Action.

Class Dates: April 4 & 5, 2013
Class Hours: 8:00 am – 4:30 pm
Location:  L105 in the Wayne Basler Library, main campus, Blountville, TN
Fee: $425.00 per participant

For more information, contact Diana Harrison at or call 423.354.5520.

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